Installation issue
Check system requirements and the installation guide.
Support
Get to the answer faster with the right information.
Before asking for help, identify the edition, application version, Windows version and the action that produced the problem. That makes troubleshooting more precise.
Start with the shortest path.
Download issue
Return to the official download page and request a fresh link if needed.
Business-data question
Check backup guidance before making major changes.
License question
Review the licensing page and the plan/device context.
Useful information to have ready.
When contacting support, describe what you expected, what actually happened and the exact step where the behaviour changed. Avoid sending passwords or unrelated confidential information.
Version
VELDIGO version and edition.
Windows
Windows version and architecture.
Action
The exact action that led to the issue.
Message
The visible error text, if one was shown.
Four basic checks first.
Confirm that Windows is current, the application is from the official channel, you have access to your business data and backup, and any required VELDIGO service is reachable.
Next step
Still need help?
Use the documentation to narrow the issue, then continue through the official support channel.